We want to provide you with the best possible service. Your feedback, suggestions and complaints allow us to see what we’re doing right as well as where there is room for improvement.
Please complete our feedback form here, if you have anything you would like to share with us.
We will investigate any complaints you may have in a timely manner. You have the right to complain without any negative consequences. On receiving your complaint we will be in contact within 5 days, and aim to have a response for you in 30 days.
You can also talk to your DSS case manager, write an email or a letter and post it to us.
Post: Darebin Support Services, P.O. Box 8198, Northland Centre, Preston VIC 3072
Email: support@dss.com.au
If you need an interpreter when providing feedback, ask to speak to one of our team members.
If you aren’t happy with how DSS staff have managed your complaint, you can also contact:
National Disability Insurance Agency
1800 800 110
Disability Services Commissioner
1800 677 342
